The policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, they can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items: - Gift cards
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) - Any item not in its original condition is damaged or missing parts for reasons not due to our error - Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item.
Shipping You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Important information about your Chicken Coop and or Chicken run delivery.
They cannot ship bigger items such as Coops, Runs via LTL freight. The shipping company will call to set up a delivery time. LTL freight will come on a Tractor trailer with 50' or longer trailer. If a Tractor trailer cannot access your street, the shipper and Backyardf Fun Zone & OverEZ assumes no liability. You will take the responsibility to schedule an appointment with the shipping company to
(A) Pick up the coop or run at the terminal.
(B) Meet the truck to transfer the Freight to your vehicle.
Freight companies are only required to deliver your order to the bottom of your driveway. They do not go up your driveway or place your order in a specific location.
If you are not able to meet the shipping criteria you will be responsible for the shipping fee to return the freight.
Missing Item
For every Coop or Run that you order there should be a SEPARATE pallet. If you are missing an item, please:
Write number of items missing and the word SHORT on the BOL
Call OverEZ at 855-333-3041
DO NOT LET THE DRIVER DO THIS FOR YOU!
Example - Ordered 1 Large Coop and 1 Walk-In Run = 2 pallets
Warranty:
There is a one-year warranty on the Chicken Coops and Options. Since the buildings are exposed to the elements, we are not responsible to replace or repair items that have been damaged by occurrences such as, wind, rain, snow, hail, fire, and any other acts of God. Normal wear & tear will occur as you use your building. We are not responsible for repairing or replacing items that have been damaged by normal wear & tear. If there is a defect in your building, we need to be notified in writing
